The International Patient Advocate Program (IPAP) at Bangkok Hospital Hatyai is comprised of a team of service oriented professionals that provide a supportive, personalized, and welcoming atmosphere for our international patients. Each patient is assigned a dedicated team member as their advocate on their first contact with the hospital. Their advocate translates, advises, and coordinates with their patient from pre-arrival functions, throughout their stay in Thailand, until they return home. Whether you want to discuss travel arrangements, accommodation, hospital admissions, communication with a medical specialist, plans for your accompanying friends or family, or simply enjoy a bit of companionship, our staff will help you enjoy a truly seamless and relaxed experience at Bangkok Hospital Hatyai.
Services provided to Medical Travel Program patients include but are not limited to:
- Free pre-arrival consultation and medical advice through e-mail. Provision of a sustainable treatment plan with initial fee quotation following the recommendations of the specialist and/or surgeon. Recommendations are based on the patient’s up-to-date medical records/history, MRI, and photos.
- Translation and interpretation service in: Thai, English, Bahasa Melayu.
- Provide personalized care of patients during their hospitalization, post-operative procedure, recovery, and departure.
- Guidance with Thai visa issues.
- Assistance with health insurance.
- Liaison service with Embassies and international organizations.
- Making appointments and setting schedules for the doctor and patients.
- Providing medical reports for all IPD and OPD urgent cases, and preparing fit-to-fly medical certificates for patients traveling abroad.
- Catering of special diets such as: vegetarian, western, and Muslim.
- Airport arrival and departure, and hotel/hospital transport services.
- Coordinating with accounting and cashier departments for details of medical expenses, payment problems, and financial related discrepancies.
- Muslim prayer rooms.
- Access to the rehabilitation centre.
