Introduction
Bangkok Dusit Medical Services Public Company Limited, as the operator of Bangkok Hospital Rayong (“we” or “Bangkok Hospital Rayong”), is committed to protecting your privacy. The following is how we treat your personal data, including the collection, use, disclosure (collectively, “processing”) and protection of the personal data you provide to us while visiting the website. https://www.bangkokhospitalrayong.com Or use our applications or receive services from us. This Privacy Policy covers any information that can identify you directly or indirectly, and whether received directly from you or forwarded by a third party (“Information” or “Personal Data”). For your health personal data, in addition to complying with this Policy, we will comply with the provisions of laws, rules, announcements, orders or regulations of relevant regulatory authorities or as amended. As the controller of your personal data, we have prepared this Privacy Policy, which is part of the Terms and Conditions for providing our website and application services, including your access to the services. Each time you use such services, it is considered that you have read and agree to accept this Privacy Policy, which is detailed as follows:
Collection of personal data
We collect your personal data only when necessary, in cases where you have given us your consent directly, whether by providing information to request services from us via our website, mobile application or other channels, such as making an appointment with a doctor, conducting online transactions, subscribing to our newsletter, requesting special assistance, or conducting offline transactions such as registering patients at the hospital’s registration counter. In addition, we may receive your personal data from third parties, such as your family members or relatives, hospitals or companies in the network of Bangkok Dusit Medical Services Public Company Limited (“Network Hospitals” or “Network Companies”), including Bangkok Dusit Medical Services Public Company Limited, our distributors or service providers, or government agencies in cases where you have given your consent to disclose such information or where disclosure is required by law.
Personal information we collect
The types of personal data we collect will depend on the purposes for which we process the data in accordance with this Privacy Policy. This includes personal data we collect directly from you or from third parties, as follows:
- Identifying information such as name, photograph, gender, date of birth, passport, national ID card number, or other personally identifiable number.
- Contact information such as address, phone number and email address.
- Payment information, such as billing information, credit or debit card information, and bank account details.
- Service access information, such as medical appointment information, personal information of relatives, requests for rooms, food, hotels, and other additional services.
- Information for subscribing to news and participating in marketing activities, such as registering to attend seminars
- Statistical data such as patient numbers and website visits
- Information from your visits to our website, such as IP Address, Cookies, Online Appointment System
- Health information, reports on your physical and mental health, your health care, laboratory test results and diagnoses.
- Information related to your medication use and drug allergies
- Feedback information and treatment results you provided
- We will not collect or use any of your sensitive information, such as race, religious beliefs, criminal history, unless required by law or regulation or with your consent.
Purpose of processing personal data
We may process your information based on your consent, or in accordance with a contract between us, or otherwise for our legitimate interests for the following purposes:
The objectives of providing medical services include:
- Provide or deliver our Services and your access to the Services, whether online or offline.
- Make an appointment with a doctor, send news, recommend hospital services
- Coordinating and forwarding information to network hospitals and other medical facilities to help speed up patient referrals.
- Patient identity verification
- Send a text message to remind you of a doctor’s appointment or offer us help.
- Accounting or financial purposes, such as verifying credit card payments, billing and verification, and refund requests.
- Maintain safety, including safety while in hospital
- Follow hospital rules
- Comply with any law, regulation, rule, regulation or request from any government agency, such as complying with a subpoena or court order or other lawful request.
- Other purposes that support the implementation of the above purposes or as consented by you from time to time.
Our marketing purposes, for which we will only process for these purposes where you have given us your consent to the processing, are:
- Facilitate and offer a variety of benefits to our Biowatthana Program members.
- Marketing, promotional and customer relations purposes, such as sending information about promotions, products and services, sales promotions and business partners.
- Conduct customer satisfaction surveys, market research, and statistical analysis to provide information for improving products and services or creating new products and services.
- To be a channel for communication, answering questions or responding to complaints related to the use of our services, such as problems using the service, baggage claims or any loss.
Persons whose personal data may be disclosed
We may disclose or transfer your personal data to third parties, which may be located within or outside Thailand, which are countries that have adequate personal data protection standards and comply with the personal data protection principles stipulated by law, and we will take necessary and appropriate measures or in accordance with laws and regulations for the purposes specified above, to the following persons:
- Network hospitals, network companies, partner businesses and affiliate businesses
- Agents, service providers or partners who provide services to us or act on our behalf, such as information technology service providers.
- Business partners such as hotels, car rental companies, insurance companies, partners participating in loyalty and privilege programs, and other companies involved in providing services to you or fulfilling the above purposes.
- Banks and payment service providers, such as credit or debit card companies.
- Security and safety officials or agencies
- Immigration and Customs Department
- Government agencies, regulatory agencies and other agencies as permitted or required by law.
Links to third party websites
Our website and mobile applications may contain links to third-party websites. If you follow these links, this Privacy Policy does not cover those third-party websites. Therefore, the processing of your personal data by these third parties is beyond our control and please note that we have no involvement and liability for the actions of such third parties.
Personal data storage and security
Your personal data will be retained for as long as necessary for the purposes described in this Privacy Policy or as required by law or for legal proceedings. After this period, if you do not give us your consent to continue processing your personal data, we will destroy such personal data in accordance with our data destruction procedures and will complete this process without delay.
We will use appropriate technical and managerial measures to safeguard and maintain the security of your personal data we collect, such as using Secure Sockets Layer (SSL) protocols for encryption over the Internet, and we will limit access to your data, whether stored over the Internet or in hard copy, to only those personnel who need to process that personal data and store it in secure locations with restricted access to those persons who have access to personal data in hard copy.
Your rights regarding personal data
You may contact us/the Data Protection Officer/the relevant authority to submit a request to exercise your rights as follows:
- You have the right to access the data we hold about you, including to request a copy of your data and to request that you transfer the personal data you have provided to us to another data controller or yourself.
- You have the right to object or stop the collection, use or disclosure of your information.
- You have the right to request that we correct inaccurate or supplement incomplete data, and may request that we delete, destroy or disclose the source of your data where your consent was not provided.
- If you find that we or our personnel are using or disclosing your information in a manner that is not in accordance with your consent or is not in accordance with your legal rights, you have the right to lodge a complaint with the Personal Data Protection Committee.
- You have the right to withdraw your consent to the processing of your personal data that you have given us at any time for the period that your personal data is with us, unless your right to withdraw consent is restricted by law or a contract that benefits you.
- However, if you withdraw your consent to the processing of any personal data, it may result in us not having enough data to process it to achieve the stated purposes and you may not be able to receive our services conveniently.
Contact us
If you wish to exercise any of your rights under this Privacy Policy, please do so in writing and attach a copy of your identification documents. And if you have any questions, suggestions or complaints regarding this Privacy Policy, you can contact the Data Protection Officer by contacting us at Contact Center 038- 921-999 Or contact at this address
Bangkok Rayong Hospital Company Limited (Head Office)
8 Village No. 2, Saengchannamit Road, Noen Phra Subdistrict, Mueang Rayong District, Rayong Province
Telephone number 038-921-999
Email : [email protected]
Privacy Policy Changes
We may review and change this Privacy Policy from time to time to reflect changes in our services and operations, your feedback and comments, and applicable laws, and the most recent version will be posted on our website at https://www.bangkokhospitalrayong.com/ To inform you of the approach we take to protecting your personal data.
This Privacy Policy is effective as of April 29, 2020.