Health and Accident Insurance Services
At Bangkok Hospital Phitsanulok, we are committed to providing attentive and seamless service to both insurance representatives and patients.
We offer convenience, comfort, and dedicated support from our specialized insurance coordination team, ensuring a smooth and secure process for all insurance-related services. Patients enjoy a wide range of benefits and privileges tailored to their insurance policies.
For insurance representatives, we also provide thoughtful premium gifts, appropriately differentiated for children and adults, alongside our attentive support for insured patients throughout their visit.
Essential Documents Required for Health and Accident Insurance Claims
Outpatient Services (OPD)
- Present your insurance card along with a government-issued photo ID (e.g., national ID card or passport) at the outpatient registration desk.
- Submit your insurance card and photo ID to the Insurance Coordination Unit. Our staff will prepare the necessary claim forms and make a copy of the ID for your signature to confirm benefit utilization.
- Our registration staff will verify the insurance details and inform you of your policy’s basic terms and conditions.
- After your consultation, the finance department will ask you to sign the claim form. If there is any non-covered expense, you will be responsible for paying the difference as per your policy terms.
- If your policy does not cover certain services or the claim is denied, you will need to pay the full amount in advance and submit the signed claim form and receipt to your insurance provider for reimbursement.
Inpatient Services (IPD)
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Present your insurance card and national ID to the Insurance Coordination Unit. Our staff will prepare the claim documents and a copy of your ID for your signature.
• Our staff will then coordinate with your insurance provider to determine whether FAX CLAIM is available under your policy. -
If your FAX CLAIM is approved, on the day of discharge, our Insurance Coordination Unit will send your treatment summary and claim documents—authorized by your physician—to the insurance company. This helps ensure that you receive the maximum benefit possible. In cases where immediate discharge is permissible under your policy conditions, you may go home without waiting for final approval from the insurance company. If there are any uncovered expenses, the finance department will inform you of the additional charges, which must be settled upon discharge.
If FAX CLAIM is Not Available
In the event that FAX CLAIM is not supported by your insurance policy, the hospital will provide you with a signed claim form and an official receipt, which you may use to request reimbursement directly from your insurance provider.
