Medical Document Services

Bangkok Hospital Khon Kaen

Steps to Request Medical Records

Patients may submit a request for their medical records through the following channels:

1. Request Channels

In person:
Medical Document Services Counter, 1st Floor
Open daily from 08:00 AM. – 16:00 PM.
Line Official: @bangkokkhonkaen
Email: [email protected]
Telephone: 043-042752

2. Document Delivery Methods

(Please select one preferred method)

Pick up in person
Receive via email
– Documents will be sent as a password-protected ZIP file
– Accessible on PC computers only
Receive by EMS postal service

3. Required Documents

Consent Form for Release of Medical Information
– Thai Version: “ดาวน์โหลดเอกสาร”
– English Version: “Consent Form for Release of Patient Medical Information “Download Click”
A signed copy of the patient’s ID card
For patients under 20 years old:
– A copy of the household registration or birth certificate showing the parent’s name matching the authorized person providing consent
A signed copy of the authorized requester’s ID card
Power of Attorney (if requesting medical information on behalf of another person)

Note:
If the patient is not the requester, the hospital will contact the patient directly to reconfirm consent.
Document processing will begin only after consent has been confirmed by the patient or legal guardian.

4. Processing Time

Estimated document processing time: approximately 7 days
(excluding the time required to contact the patient for consent)
For urgent requests, please clearly specify the required date.
Processing time may be extended for patients with specialist medical records, as the attending physician must review and authorize the release of such documents.

Once the documents are completed, staff will contact the requester at the phone number provided.

5. Receiving Hard Copy Documents

The person receiving the documents must be the same person who submitted the request.
If unable to collect in person:
– A Power of Attorney specifying the authorized recipient’s full name is required
– A copy of the authorized recipient’s ID card must also be provided
Please contact staff to pick up the documents during service hours.