Bangkok Life Assurance, a leading provider of comprehensive health insurance and healthcare services, has partnered with Bangkok Hospital Headquarters to offer services that enhance peace of mind for insured individuals before receiving treatment. This is achieved through Pre-Authorization checks on medical treatment coverage, enabling advanced planning for both medical procedures and associated costs. By assessing the cost of surgery against policy coverage, insured individuals can alleviate their worries and prepare for treatment.
Ms. Oranut Samranrit, Assistant General Manager of Life Insurance at Bangkok Life Assurance Public Company Limited, stated, “One of our core commitments has always been to serve with heart, always prioritizing our customers’ benefits. Our cooperation with Bangkok Hospital in providing Pre-Authorization services elevates the level of service, completing our comprehensive health services for our customers, especially in times of illness. Customers can receive an assessment of their treatment and costs against their policy coverage, allowing them to prepare with ease. This also facilitates a smoother and more efficient claim process according to policy conditions.”
Dr. Methinee Haimaeng, Vice President of Executive Committee Group 1 and Director of Bangkok Hospital, emphasized that Bangkok Hospital Headquarters is committed to providing the best medical services to ensure effective treatment with international standards. Once diseases are diagnosed in detail by a doctor and require surgery, the hospital facilitates coordination with insurance companies for coverage verification before surgery within 24 hours. This ensures that patients can receive treatment promptly, alleviating concerns about surgery and enabling them to be treated immediately, thus reducing the severity or future complications of the disease.
Furthermore, Dr. Petch Somburanasin, Director of the Medical Service Center at Bangkok Life Assurance Public Company Limited, added, “In addition to providing peace of mind, Pre-Authorization services allow for pre-surgical medical expense planning. This helps choose the most appropriate treatment method according to medical needs and aligns with the health policy coverage, efficiently managing costs and minimizing potential excess expenses.”
The service process starts with the hospital advising insurance customers who wish to receive Pre-Authorization services before surgery. The treatment package includes 6 common procedures such as hysterectomy, spinal disc surgery, gallstone surgery, hemorrhoids surgery, and hernia surgery. The hospital then coordinates with Bangkok Life Assurance to verify information and treatment rights according to policy conditions, and contacts the customer to assist in making an informed decision.
